If you are using an IOS account, please visit: https://support.apple.com/en-us/HT201266
For Android, please visit: https://support.google.com/googleplay/answer/4646404?co=GENIE.Platform%3DAndroid&hl=en
If there is anything else we can help you with please let us know!
Thank you for contacting us,
Cdub Team
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